Frequently Asked Questions

Product Basics

Our 120×120, 90×90, 43×43, Losange and Mini scarves and pocket squares are made of 100% natural silk, which can really last a lifetime with proper care. We personally love the smooth and soft texture of silk, which can be warm and cozy in cold weather and comfortably cool in the summer heat.

Long scarves are made of silk cotton composed of 30% silk and 70% cotton – light and airy!

Reusable masks are composed of three layers – 2 polyester outer layers with a microfiber water repellent filter fabric in between.

All our designs are developed in-house by our resident artist and co-founder, Isabelle Ocier. All of Isabelle’s designs are 100% original and are inspired by current trends, stories from people we meet, and our very own culture and heritage. Isabelle loves injecting a few notable quirks onto our designs, so try to look closely and you may just get a good laugh.

We love hearing from you! Although we aren’t in the business of printing fabric, we’d love to see how we can collaborate. Shoot us an e-mail hello@jimweaverdesigns.com.

Payments

We have Paypal on our website so you can pay via your Paypal account, if you have one. If you don’t have a Paypal account, you can still pay with your credit card or debit card through the Paypal platform. There’s no need to sign up. We also accept bank deposits to our BDO bank account and payments through GCASH. If you have questions, feel free to e-mail us hello@jimweaverdesigns.com or send us a message on Facebook.

Yes, you may pay with your international credit card via the Paypal platform on checkout.

Shipping & Returns

Delivery within Metro Manila should take around 1-3 business days. Delivery to the rest of the Philippines may take up to 15 business days depending on your area’s CoVid protocols.

International express delivery via Fedex takes 3-5 business days. Order tracking is updated real-time.

Contact us via e-mail hello@jimweaverdesigns.com or send us a message on Facebook if you need your order sooner so we can work to accommodate your request.

We offer FREE express international shipping worldwide on orders over 250USD. Delivery within Southeast Asia starts at 4USD. Delivery to Asia, Australia, New Zealand, the USA and Canada starts at 8USD. Delivery to Europe starts at 10USD. Delivery to the rest of the world starts at 13USD

Shipping cost increases depending on your cart total.

We accept returns and exchanges on unopened products. Just email us hello@jimweaverdesigns.com or send us a message on Facebook to apply.

JIM Rewards

You will earn points with every purchase from our website, unless a discount is already applied to your order. Amount earned depends on amount purchased.

Don’t forget! You must be logged in to earn and track your points.

You will need at least 100 points to start redeeming a discount on your next order. Once you’ve earned enough points, you can redeem them for up to a certain amount on the Cart page, depending on your order total. Just click the Redeem link/button on the Cart page to apply the available discount.

You may view your points balance and Rewards history through the Rewards widget you can click on the bottom left side of the screen. You can also view your balance history through your Account page.

Points will only be awarded when payment is confirmed and order has been shipped out. If you’ve already received your order, and your points balance hasn’t increased, do message us on IG/FB @jimweaverdesigns or e-mail us at hello@jimweaverdesigns.com to inquire.

There is a maximum number of points you can redeem per order, depending on your order total. However, do feel free to send us an e-mail or a DM on Instagram if you run into any issues.

For now, they don’t, but check back regularly for changes to points expiration. We will notify you when our policies have changed. They will only be removed from your account if an order has been canceled or refunded.

Find Us

No, we don’t. We are also temporarily holding off joining any physical popups or bazaars for our safety and yours as well. We want to make sure that everyone’s safe and healthy, especially since we are handling your orders daily.

If you need help choosing an item, send us an e-mail or message us on Facebook so we can send you more photos and help you with your purchase.

Please refer to our Contact Page for options on how to reach us. Talk to you soon!

Contact

Still have questions?