Whether you made a mistake or changed your mind, don’t sweat! We try to make returns and exchanges a breeze. We’ll walk you through the process below, but in case you have questions we haven’t covered or wanted to clarify something, feel free to reach out to us at email@example.com or on our Facebook / Instagram pages.
We accept returns/exchanges on unworn, unwashed and unaltered scarves and pocket squares, as well as unopened placemats and coasters, all in their original packaging.
Note, however, that face masks are final sale and cannot be returned or exchanged.
On sale items or items purchased with a promo code can be returned or exchanged unless otherwise stated in the promo terms and conditions.
Returns and exchanges are accepted within 14 days of delivery of the package with the date of delivery based on the date the package was confirmed to have been delivered by our courier (from their website, from the tracking information or from the delivery receipt).
Once you’ve received a confirmation from us, pack your items in the original packaging it came in, whether a box, paper bag or a courier pouch. Make sure item is sealed properly and well-protected from damage.
Send the package to the address we send you. Shipping fee back to our warehouse is care of customer. If you’re making an exchange, shipping fee to return the correct item back to you is on us! Package can be shipped out via your chosen courier. You may also request us to help you with the booking.
When making the return, make sure to take a photo of the package with the waybill or the shipping confirmation from your courier to be able to properly track the delivery of the package back to our warehouse.
Unfortunately, due to shipping constraints, we are unable to facilitate exchanges for international orders at the moment. Requests for returns or exchanges for international orders will be handled on a case by case basis. Do still send us an email at firstname.lastname@example.org or a private message on Facebook or Instagram and we’ll see what we can do for you.
Once we have received the package and your return has been confirmed, you will receive a Store Credit equivalent to the purchase price of each returned item, excluding delivery fees which are non-refundable. Store Credits will be in a form of a gift voucher that you may use to make another purchase on our website at any time. Do expect your refund to be processed within 14 days of receiving the item at our warehouse.
We’ll make sure this rarely happens as we will request all necessary information and photos from you prior to having you ship the item back to us. However, if upon receiving and inspecting the package, we find that it is ineligible for a return, we will simply ship the package back to you. We will inform you of delivery fees and shipping time.